TERMS OF SERVICE
── Legal ──

Terms of Service

Last updated: September 26, 2026Effective: September 26, 2026

1. About OsteoAI

OsteoAI ("the Service") is an AI-powered educational tool for training and discussing osteopathic clinical reasoning, designed for qualified osteopathic practitioners and students.

Operator: Johan Suhonen, Finland (company registration pending — these Terms will be updated when the company is registered)
Contact: hello@osteoai.app

2. Acceptance of Terms

By creating an account and accepting these Terms, you confirm that:

  • You have read and understood these terms
  • You are a qualified osteopathic practitioner, manual therapist, physiotherapist, or a student enrolled in a recognised programme
  • You are at least 18 years of age
  • You will use the Service in accordance with these terms and applicable law

3. Nature of the Service — Important Limitations

3.1 Educational Support Tool

OsteoAI is an AI-powered educational and clinical reasoning support tool. It is designed for education and professional development: working through teaching cases, considering differential hypotheses, and exploring osteopathic reasoning frameworks. It is not intended to be used to make diagnostic or treatment decisions about an individual patient.

3.1a Intended Purpose

The intended purpose of OsteoAI is education and training in clinical reasoning. It is not intended for diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease or injury in an individual patient, and must not be used for that purpose.

3.2 Not a Medical Device
OsteoAI is not a medical device. It is not CE-marked under EU Medical Device Regulation (MDR) 2017/745 and has not been evaluated or approved for clinical diagnosis or treatment decisions.
3.3 Not a Substitute for Professional Judgment

All clinical decisions — including diagnosis, treatment planning, and referral decisions — remain the sole responsibility of the qualified practitioner using the Service.

3.4 AI System Disclosure

OsteoAI is powered by artificial intelligence (OpenAI and Anthropic language models). Responses are generated by AI and may contain errors, omissions, or outdated information. Users must always apply independent professional verification to any output.

3.5 No Patient Interaction

OsteoAI is not designed for direct patient use. It must only be used by qualified practitioners and students as a reasoning support tool.

4. Eligibility and Authorised Use

4.1 Eligible Users

The Service is intended for: qualified osteopathic practitioners, qualified manual therapists and physiotherapists, students enrolled in accredited programmes, and clinic owners accessing the Service on behalf of eligible practitioners.

4.2 Prohibited Uses

You must not use OsteoAI to:

  • Make autonomous clinical decisions without applying professional judgment
  • Enter patient-identifiable information (names, dates of birth, national identity numbers, contact details, or any information that could identify a specific individual, alone or in combination)
  • Enter cases taken from patient records held by a clinic, employer, hospital or educational institution, unless that organisation has authorised you to use them with external tools
  • Circumvent safety features or attempt to extract internal system instructions
  • Resell, sublicense, or redistribute access to the Service
  • Use the Service for any purpose that violates applicable law or professional regulations

5. Data and Privacy

5.1 Case Data

You must not enter patient-identifiable information into OsteoAI. Removing names does not make a real case anonymous — age, occupation, history and findings together can identify a person. You are responsible for ensuring that any case description cannot be used to identify a specific patient.

Patient records held by a clinic, employer, hospital or educational institution are the responsibility of that organisation. Do not enter cases taken from such records unless the organisation has authorised it, even with identifying details removed. Students should use practice or invented cases unless their institution has approved otherwise.

5.2 Conversation Storage

Your conversations are stored in your account on United Kingdom Supabase servers. You can delete individual conversations from the chat interface or delete all data by deleting your account via Settings → Privacy & Data.

5.3 Privacy Policy

Our full Privacy Policy is available at osteoai.app/legal/privacy and forms part of these Terms of Service.

6. Fees

During the closed beta, the Service is provided free of charge and no payment details are collected. Paid plans are not yet available. Before any fees are introduced, we will update these Terms and notify you at least 14 days in advance. You will not be charged unless you actively choose a paid plan.

7. Intellectual Property

7.1 Our Content

The OsteoAI platform, including its design, software, knowledge base content, and reasoning frameworks, is owned by the operator of OsteoAI and protected by intellectual property law.

7.2 Your Content

You retain ownership of the clinical case descriptions you enter. By using the Service, you grant us a limited, non-exclusive licence to process your inputs for the purpose of generating responses, subject to our Privacy Policy.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to accuracy or fitness for a particular clinical purpose of any AI-generated response, uninterrupted or error-free operation, and suitability for any specific clinical situation.

9. Limitation of Liability

To the fullest extent permitted by Finnish and EU law:

  • We are not liable for any clinical decisions made on the basis of OsteoAI outputs
  • We are not liable for any patient harm arising from reliance on the Service
  • Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim
  • We are not liable for indirect, consequential, or incidental damages

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

10. Indemnification

You agree to indemnify and hold harmless the operator of OsteoAI from any claims, damages, or expenses arising from your use of the Service in violation of these Terms, your clinical decisions taken in reliance on Service outputs, or your entry of patient-identifiable data or of patient records you were not authorised to use, in violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your account if you violate these Terms, enter patient-identifiable information or patient records you were not authorised to use, or use the Service outside its intended scope. You may terminate your account at any time via Settings → Privacy & Data → Delete my account.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or via the platform at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by Finnish law. Any disputes shall be subject to the exclusive jurisdiction of the District Court of Helsinki. If you are a consumer resident in the EU, this clause does not limit any rights you may have under the mandatory laws of your country of residence.

14. Contact

Johan Suhonen (OsteoAI)Finland
hello@osteoai.app
osteoai.app
These Terms of Service were last updated on September 26, 2026. Previous versions available upon request.